Refund Policy

Last Updated: January 1, 2024

At QuietShoreHaven, we strive to provide exceptional styling services and ensure complete client satisfaction. We understand that circumstances may arise that require cancellation or changes to your booking. This Refund Policy outlines our guidelines for deposits, payments, cancellations, and refunds.

1. Deposits

For many of our services, we require a deposit at the time of booking to secure your appointment. Please note the following regarding deposits:

• Deposits are typically 30% of the total service fee, but may vary depending on the specific service.
• Deposits are generally non-refundable unless otherwise specified.
• Deposits can be transferred to a rescheduled appointment if the rescheduling occurs more than 48 hours before the original appointment time.

2. Cancellation and Refund Policy

Our refund policy varies based on when the cancellation is made relative to the scheduled appointment:

3. Service-Specific Refund Policies

3.1 Personal Styling (£299+)

Due to the personalized nature of our personal styling services and the detailed preparation involved:

• A 30% non-refundable deposit is required at booking.
• Cancellations made more than 7 days in advance will receive a refund of any amount paid beyond the deposit.
• Rescheduling is available at no additional cost if requested more than 48 hours in advance.

3.2 Image Consulting (£449+)

For our comprehensive image consulting services:

• A 40% non-refundable deposit is required at booking.
• Cancellations made more than 14 days in advance will receive a refund of any amount paid beyond the deposit.
• Rescheduling is available at no additional cost if requested more than 72 hours in advance.

3.3 Wardrobe Makeover (£199+)

For our wardrobe organization and makeover services:

• A 25% non-refundable deposit is required at booking.
• Cancellations made more than 5 days in advance will receive a refund of any amount paid beyond the deposit.
• Rescheduling is available at no additional cost if requested more than 48 hours in advance.

3.4 Special Events (£349+)

Due to the time-sensitive nature of event styling:

• A 50% non-refundable deposit is required at booking.
• Cancellations made more than 14 days in advance will receive a refund of any amount paid beyond the deposit.
• Cancellations made less than 14 days before the event are non-refundable.
• Rescheduling may be subject to availability and may incur additional fees.

3.5 Virtual Styling (£149+)

For our online styling consultations:

• Full payment is required at booking.
• Cancellations made more than 24 hours in advance are eligible for a 75% refund or one free reschedule.
• Cancellations made less than 24 hours in advance are non-refundable.
• Technical issues on our end resulting in a canceled session will qualify for a full refund or free reschedule.

3.6 Group Workshops (£99+ per person)

For our styling workshops and group sessions:

• Full payment is required at booking for each participant.
• Group cancellations made more than 14 days in advance are eligible for a 75% refund.
• Individual participant cancellations within a group booking are non-refundable but may be transferred to another person.
• Rescheduling an entire group session is subject to availability and may incur additional fees.

4. Service Dissatisfaction

Client satisfaction is our top priority. If you are not completely satisfied with our services:

• Please inform us of any concerns within 7 days of your appointment.
• We will make reasonable efforts to address your concerns, which may include offering a follow-up session at no additional cost.
• Partial refunds may be considered on a case-by-case basis at our discretion.
• Full refunds for service dissatisfaction are rare and evaluated individually based on the circumstances.

5. Payment Processing and Refund Timeframes

When a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Credit/debit card refunds typically appear within 5-10 business days.
• Bank transfers may take 3-5 business days to process.
• Processing times may vary depending on your financial institution.

6. Force Majeure

In the event that we must cancel services due to circumstances beyond our control (including but not limited to severe weather, natural disasters, health emergencies, or government restrictions):

• We will make every effort to reschedule your appointment at no additional cost.
• If rescheduling is not possible, a full refund will be provided, including the deposit.
• No additional compensation will be provided for any related expenses or inconvenience caused by such cancellations.

7. Gift Certificates and Prepaid Packages

7.1 Gift Certificates

For gift certificates purchased for our services:

• Gift certificates are non-refundable but are fully transferable to another person.
• Gift certificates have a validity period of 12 months from the date of purchase.
• Expired gift certificates may be extended for an additional fee at our discretion.

7.2 Service Packages

For prepaid styling packages or multiple session bookings:

• Packages are non-refundable once the first service has been rendered.
• Unused sessions in a package may be eligible for partial refund at a reduced rate.
• Package services must be used within the specified timeframe, typically 6-12 months from purchase.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Information